For any problems with BBQOVN products, we will be happy to solve them.

General Questions

Products/Services Questions

Account Questions

Technical Questions

Contact Questions

1. General Questions

What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Returns and Exchanges

Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Please note that returns will need to be sent to the following address: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at

For more information on the return policy, please go to the return policy page of BBQOVN’s official website.
How to Use Online and Check the Balance:
This website is operated by BBQOVN. Throughout the site, the terms “we”, “us” and “our” refer to BBQOVN. BBQOVN offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

What is a Smart Wireless Meat Thermometer?
A Smart Wireless Meat Thermometer is a high-tech kitchen gadget designed to monitor the temperature of your cooking remotely. It typically connects to your smartphone via Bluetooth or Wi-Fi, allowing you to track and receive real-time temperature updates from a distance.
How does a Smart Wireless Meat Thermometer work?
The thermometer consists of a probe inserted into the meat, and the device communicates wirelessly with a paired smartphone or a dedicated receiver. The app displays the current temperature and sends alerts when the desired temperature is reached.
What are the benefits of using a Smart Wireless Meat Thermometer?
Precision Cooking: Ensures your meat is cooked to the desired doneness.
Wireless Monitoring: Allows you to keep an eye on your cooking from a distance.
Customizable Alerts: Alerts you when the meat reaches the set temperature.
Efficiency: Built-in timers and real-time temperature tracking improve cooking efficiency.
How far can I be from the grill or oven and still monitor the temperature?
The range varies among different models, but most Smart Wireless Meat Thermometers have a range of up to several dozen feet. It's essential to consider the range when choosing a thermometer to ensure it meets your specific needs.
Can I put the BBQOVN Thermometer in the oven?
Of course, we allow this, all BBQOVN thermometers are temperature resistant up to 932F/500°C. And there won't be any harm.
Are there any maintenance tips for a Smart Wireless Meat Thermometer?
Clean the Probe: Regularly clean the probe with warm, soapy water.
Store Properly: Store the device in a cool, dry place when not in use.
Check Batteries: Ensure the batteries are charged or replaced as needed. 
Protect from Moisture: Avoid exposing the device to excessive moisture or direct flame.

Account registration, sign in, password & linked accounts

Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

Call us

Tel: 2094447799
After-Sales Working Hours:

 MON-FRI: 5am to 9pm PT
 SAT-SUN: 6am to 9pm PT